|
Customer Support Options
(How to Get Help From Us)
Customer Support is available to Xcalibur Customers on the
following schedule:
Online | 24/7 - our customer
support area is
called Merlin's Tower
and contains answers to the most frequently asked questions of
our customers.
Ask Archimedes, within Merlin's Tower, contains step-by-step
instructions for many of the most common setup questions. |
By Email |
24/7 - we answer email questions
from support@thebiz.net
at all odd hours of the day and night, but be forewarned: we
guarantee 48 hours for a response to technical email questions.
If you need an answer right now, use a different method.
|
By Phone |
During regular office
hours of Monday - Friday from 8:30am to 5:30pm. Please be in front
of the computer and ready to go when you call. If we ask to
call you back, please stay off the phone until we do.
|
|
